Privacy Policy

1. Who we are

SEOULMATE Group runs three restaurants in Hangzhou: SEOULMATE Grill, SEOULMATE Pocha and SEOULMATE Hansik. SEOULMATE Group is responsible for the personal information described in this policy. You can reach us at seoulmategroup@gmail.com or by phone at any of our restaurants.

2. Information we collect

When you book a table or send a banquet, corporate or contact request, we ask for your name, a phone number or email, the date, time and number of guests, and anything you choose to add in the comment field, such as allergies or the occasion you are celebrating.

If you join SEOULMATE Club, we also keep your level, points balance and the date, restaurant and amount of each visit. When you leave a review, we store your rating and the text you write.

Our website remembers your language and cookie choices. With your permission it also records anonymous usage data, such as pages viewed and which campaign brought you to us.

3. How we use your information

We use your information to confirm and manage bookings, to prepare your table (for example, a birthday cake or a nut-free menu), to answer your requests, to run the loyalty programme and to improve our menu and service.

We send news and offers only if you have agreed to receive them, and you can unsubscribe at any time. We never sell your personal information.

4. Sharing with others

We share personal information only when it is necessary: with the restaurant that will host your visit, with service providers who help us run the website, send text messages or deliver orders, and with authorities when the law requires it. Every provider may use the data only on our instructions.

5. How long we keep it

Booking and request details are kept for 12 months after your visit and then deleted. SEOULMATE Club records are kept while your membership is active and for 12 months after it ends. Anonymous statistics may be kept longer because they cannot identify you.

6. How we protect it

Only staff who need your information to serve you can see it. We use encrypted connections, access controls and regular reviews to protect it against loss and misuse.

7. Your rights

You can ask us to show, correct or delete your personal information, withdraw a consent you have given, or close your SEOULMATE Club account. Write to seoulmategroup@gmail.com and we will reply within 15 working days.

8. Children

Our services are intended for adults. We do not knowingly collect personal information from children under 14 without the consent of a parent or guardian.

9. Changes to this policy

We may update this policy when our services or the law change. The date at the top of this page shows when it was last revised.

10. Contact us

Questions about privacy? Email seoulmategroup@gmail.com or speak to the manager at any of our restaurants.